So, we had a mixed experience here. The night desk lady was maybe the rudest person I've dealt with at a front desk. She would not look at me when we checked in, mumbled responses to questions, and seemed genuinely annoyed that someone would dare check in to the motel that pays her. Disappointing.
The rooms were comfortable and clean. The hot tub had a broken drain cover, so if you weren't careful, you could cut your foot on the broken plastic. Or, like me, you'll fall over when you step foot on it. Dangerous and ridiculous they haven't fixed it.
Well, the next day we found out that my 17-year-old daughter had left her pillow and baby blanket in the room. My wife called at about 4pm to see if it had been found. Wouldn't you know, she got the rude lady from the night before, at least I assume it was her because my wife got the same treatment I had gotten. She was basically told that nothing could be done until the next day when the cleaning crew came back in. The lady was blunt, dismissive, and unhelpful.
Well, I called back the next morning because the morning lady had been very helpful and kind when I had interacted with her the morning before. I got, I assume the same lady, because she was very helpful and understanding of the situation. She took a description of what was lost, checked the maid's closet, and let me know of the standing policy of mailing lost items. She called me the next day to let me know that they found it. She is why my rating is as high as it is.