I’ve lived in Vietnam for over a year now, and I know what to expect from a hotel in this price range. Other than it’s location, pretty much everything at this place was a disaster. First off, they could not find our reservations through hotels.com. We had already booked two nights and paid in full when we showed up. We pulled up confirmation emails and receipts from hotels.com and showed them to the front desk. The reception had no idea what we were talking about, claimed that they did not know what hotels.com was, and that the site had not paid them nor given them any type of reservation. Throughout the course of our 2-night stay, we were presented with a bill from reception, with prices more than double what we paid via hotels.com. Each time, we had to pull up confirmation emails and receipts from hotels.com, but still management and reception claimed they’d never heard of the website and never gotten any reservations or payments. The room we were given was not the one we had booked. It had no windows and there was trash scattered throughout from previous guests. Both mornings, we were greeted with an 8 a.m. call from reception asking when we’d be checking out! (Checkout wasn’t until 12 p.m….the following day!) We have stayed in plenty of small guesthouses, at half the price, which have been 100 times cleaner and more helpful.
