I am Japanese, and I stayed at this hotel during my first trip to Malaysia. Due to a flight delay, I ended up checking in late at night, but the front desk staff responded politely and professionally. The room I stayed in was clean, and amenities such as shampoo and shower gel were fully stocked. During my three-night stay, I did not encounter any issues whatsoever.
When I requested a taxi for transportation, the staff arranged it smoothly. Additionally, when I suddenly asked for a certificate of stay at the time of checkout, they promptly issued it, which made me realize the high level of service provided by the staff.
The hotel is conveniently located near convenience stores and shopping malls, so I had no trouble shopping for daily necessities. The room rates were also reasonable, and I would be happy to stay at this hotel again on my next visit.