Not to mention that the hotel was among the dirtiest places that I have stayed,(i.e., the air conditioner was full of dust, a broken fridge, broken microwave and broken lightstands were left in the room for no reason) it was bed bugs in the room which shocked me so much. At first I wasn't sure that the bugs I found were bed bugs, because they were small. But when I flipped open the bedclothes after I already killed 3 bed bugs, I found a huge bed bug which was as big as my fingernail. That's when I decided to leave the hotel. It was around midnight, but I talked to the property manager, left the hotel, and went to a decent hotel nearby. When I was leaving, the property manager promised me a refund and I thought that was a relief. But the hotel changed its mind and now is refusing to give me the refund, saying they are "sticking to their policy". I really don't think it is a good policy not to give any compensation to a customer who suffered from its poorly-maintained property.