2/10 Mediocre
20 de febrero de 2025
Terrible
Despite being advertised as “pay at stay” my card was charged the morning of my stay. I then used the online check in that was requested “to save time at check in”.
Upon arrival I was informed my payment had “failed” despite clear records showing the money had left my account, I was then charged a 2nd time before I was allowed to use the room I had already paid for. Reception staff were very unwilling to help me with this issue and would not allow me to check in without this 2nd payment. They even argued with me that I had not paid.
The app I was requested to download also continually said I was not checked in.
I tried to call reception multiple times throughout my stay and not once did anyone answer the phone. The desk is meant to be manned 24/7 and this is not the case for at least an hour there was no one available to not only me but many others trying to check in.
I am also still waiting for Expedia to be able to contact the hotel in order for the refund to be paid to me and they are having trouble getting calls or emails answered to rectify this situation. I will never be booking this hotel ever again and will never recommend it due to this shonky practise of billing.
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