Hello My first impression of the room they offered to us was very dissatisfied!.
We went to the office to cancel the reservation and leave if they didn’t have any other room to offer.
They had three more rooms available!!.
I don’t understand why when we book through Expedía it showed just one room available! We booked without knowing, that room was the worst one on their facility.
They changed the room for us to a better one, we paid the difference, which was not a problem for us, we just wanted a decent room. After that first not good impression, the stays at Casa Loma were satisfied. Location is good, close to the town, cleanness and staff is good too.
We will stay there again but I will call first,
before booking just to check which room they are offering.
