6/10
Room was great and you can tell it was newly furnished or they kept up with it well. Bed was very comfortable. Walls were paper thin and you could hear everything from every room.
Check in was a bit frustrating. I requested an early check in which I know isn't guaranteed but was told I would get a text from the hotel when the room was ready. After 4pm, check in time, I still never received a text or email. Called the number at 4:15pm. They were friendly and then sent the text but said if the code doesnt work on the app, there is a lockbox with all physical keys and gave me the code. I clarified that all the keys were in there and that there wasn't a separate lockbox for each room and they confirmed. To which I then said I would grab the physical key rather than the app so no one else had access to my room since all the keys can be grabbed my anyone with the code. The woman said it's never been an issue before but I didn't feel comfortable chancing it.
I also texted and emailed about parking the day before arriving and the hotel never wrote back. I decided to street parking which was significantly cheaper than their $35/ night lot.
Though the hotel is in a perfect location and room was cozy, very underwhelmed by the check in experience and lack of communication and safety.
Brianna
Viaje de 1 noche