The staff at the hotel were very friendly, nice, helpful. We arrived late and the gentleman at the front desk gave us directions to our room, then met us at the door to hold open the door so we could unload our luggage without struggling with the door. The bed was firm, but perfect for us! Overall the room was comfortable. We noticed a few issues that needed to be fixed and pointed them out to the staff. They thanked us and stated that they would get them fixed that day. We were checking out, so I can only assume they fixed the issues. There WERE NOT screaming people of any age. The room was clean, and the equipment in the room worked. We would stay here again.