We had a very mixed experience during our stay.
When we first checked in, our room keys didn’t work. After going back to the front desk, we were told that the lock on that room was broken. The staff moved us to another floor and gave us a goodie bag for the inconvenience, which we appreciated.
In the new room, however, we ran into more problems. The shower handle spun all the way around, making it unusable, and the sink faucet wasn’t attached to the base—both were broken. We notified the front desk immediately. Again, the staff was very friendly and gave us another goodie bag. They offered to send maintenance, but since we were leaving the room and didn’t want anyone in with our belongings, we declined. The front desk clerk told us to mention the issues again at checkout so management could follow up with compensation.
Unfortunately, when we checked out, the staff at the desk had no idea about the situation. They took our phone number and said the manager would reach out, but we never heard from anyone.
On the positive side, the hotel was clean, the staff we interacted with were kind and apologetic, and it seems they are making efforts to update the property. The location was convenient—about 20 minutes from the Atlantic City boardwalk.
Overall, while the staff tried to make up for the inconveniences, the repeated maintenance issues and lack of follow-through from management left us disappointed.