Email confirmation said room was guarantee for late arrival. We arrived at 21:20, were told “the hotel is full”.
Receptionist took our passports then lead us through back streets full of stray dogs to a dilapidated apartment block somewhere in the neighbourhood. So much for a guaranteed room.
After waiting outside in the dark for 15 minutes, someone came to let us in. Room appalling, exposed wires, wardrobe door broken, hole in wall, bedsheets like scouring pads etc. Also directly off some sort of shared kitchenette and washing machine area which other residents used all night, keeping us awake. No one bothered to tell us a WiFi password (although obviously we were out of range for the hotel WiFi anyway)
I could go on more about the appalling room we were given, but the upshot is despite booking a room at the hotel guaranteed for late arrival, the hotel couldn’t even deliver on this tiny aspect.