Ver todos los alojamientos

ACO Vacation Homes

Hotel a poca distancia de Parque temático Disney's Animal Kingdom®

Elige las fechas para ver los precios

Galería de imágenes de ACO Vacation Homes

Tabla de planchar con plancha, cunas (de pago), wifi gratis
Casa | Terraza o patio
ACO PREMIUM - 4 bd with pool and Spa (1736) | Sala de estar | Una televisión
Habitación | Tabla de planchar con plancha, cunas (de pago), wifi gratis
Casa (ACO PREMIUM 8Bd with Private Pool,Spa) | Cocina privada | Placa de cocina, lavavajillas y utensilios de cocina
Si te alojas en ACO Vacation Homes, estarás a diez minutos en coche de Walt Disney World® Resort y Complejo de entretenimiento Old Town. Podrás pasar por el gimnasio para hacer un poco de ejercicio, o aprovechar los servicios gratuitos a tu disposición, que incluyen wifi y aparcamiento sin asistencia. Además, ESPN Wide World of Sports Complex y Club de golf Mystic Dunes están a pocos kilómetros.

Comentarios

6,6 de 10
Bueno

Servicios populares

  • Gimnasio
  • Lavandería
  • Para no fumadores
  • Aparcamiento gratis
  • Wifi gratis

Servicios principales (6)

  • Gimnasio
  • Servicio de cuidado infantil
  • Lavandería autoservicio
  • Servicios de conserjería
  • Consigna de equipaje
  • Asistencia turística y para la compra de entradas

Para familias (6)

  • Cunas (de pago)
  • Servicio de cuidado infantil (de pago)
  • Utensilios de cocina
  • Comedor separado
  • Sala de estar
  • Televisión

Opciones de la habitación

Filtros disponibles para las habitaciones
Se muestran 16 de 16 habitaciones

Abrir todas las fotos de Casa, 4 habitaciones, acceso a la piscina

Casa, 4 habitaciones, acceso a la piscina | Terraza o patio

Casa, 4 habitaciones, acceso a la piscina

Servicios destacados

Comedor independiente
Sala de estar separada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
Plancha y tabla de planchar
  • 8 huéspedes
  • 1 cama de matrimonio grande, 2 camas de matrimonio y 2 camas individuales

Abrir todas las fotos de Casa adosada, 4 habitaciones, piscina privada

Casa adosada, 4 habitaciones, piscina privada | Terraza o patio

Casa adosada, 4 habitaciones, piscina privada

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 9 huéspedes
  • 1 cama de matrimonio grande, 2 camas de matrimonio y 1 litera individual

Abrir todas las fotos de Casa, 6 habitaciones

Casa, 6 habitaciones | Piscina al aire libre

Casa, 6 habitaciones

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 12 huéspedes
  • 2 camas de matrimonio grandes, 3 camas de matrimonio y 2 camas individuales

Abrir todas las fotos de Habitación cuádruple

Habitación cuádruple | Piscina al aire libre

Habitación cuádruple

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 13 huéspedes
  • 3 camas de matrimonio grandes, 3 camas dobles y 1 cama individual

Abrir todas las fotos de ACO Family - 4 Bd with pool and Grill (1716)

ACO Family - 4 Bd with pool and Grill (1716) | Terraza o patio

ACO Family - 4 Bd with pool and Grill (1716)

Servicios destacados

Comedor independiente
Sala de estar separada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
Plancha y tabla de planchar
  • 12 huéspedes
  • 2 camas de matrimonio grandes, 1 cama doble y 5 camas individuales

Abrir todas las fotos de Casa adosada, varias camas

Casa adosada, varias camas | Piscina cubierta

Casa adosada, varias camas

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 8 huéspedes
  • 1 cama de matrimonio grande, 2 camas de matrimonio, 1 cama doble y 1 cama individual

Abrir todas las fotos de ACO FAMILY - 4 Bd with Pool and Grill (1755)

ACO FAMILY - 4 Bd with Pool and Grill (1755) | Terraza o patio

ACO FAMILY - 4 Bd with Pool and Grill (1755)

Servicios destacados

Comedor independiente
Sala de estar separada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
Plancha y tabla de planchar
  • 10 huéspedes
  • 2 camas de matrimonio grandes, 1 litera individual grande, 2 camas individuales y 1 sofá cama individual

Abrir todas las fotos de Casa Premium, varias habitaciones

Casa Premium, varias habitaciones | Tabla de planchar con plancha, cunas (de pago), wifi gratis

Casa Premium, varias habitaciones

Servicios destacados

Comedor independiente
Sala de estar separada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
Plancha y tabla de planchar
  • 16 huéspedes
  • 3 camas de matrimonio grandes, 1 cama de matrimonio y 4 camas dobles

Abrir todas las fotos de Casa estándar, varias habitaciones

Casa estándar, varias habitaciones | Piscina al aire libre

Casa estándar, varias habitaciones

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 16 huéspedes
  • 4 camas de matrimonio grandes, 2 camas de matrimonio y 4 camas individuales

Abrir todas las fotos de ACO Family 4 Bd with private pool and Grill 1725

Tabla de planchar con plancha, cunas (de pago), wifi gratis

ACO Family 4 Bd with private pool and Grill 1725

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 10 huéspedes
  • 1 cama de matrimonio grande, 2 camas de matrimonio, 1 cama doble y 1 sofá cama doble

Abrir todas las fotos de ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734) | Tabla de planchar con plancha, cunas (de pago), wifi gratis

ACO PREMIUM - 6 Bd with private Pool and Spa (No Club House Access) (1734)

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 12 huéspedes
  • 3 camas de matrimonio grandes, 2 camas de matrimonio y 2 camas individuales

Abrir todas las fotos de Casa Premium, varias habitaciones, piscina privada

Casa Premium, varias habitaciones, piscina privada | Zona de parrillas o pícnic

Casa Premium, varias habitaciones, piscina privada

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 18 huéspedes
  • 5 camas de matrimonio grandes, 2 camas dobles y 4 camas individuales

Abrir todas las fotos de Casa Premium, varias habitaciones

Casa Premium, varias habitaciones | Tabla de planchar con plancha, cunas (de pago), wifi gratis

Casa Premium, varias habitaciones

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Sofá cama: individual
Utensilios de cocina
Placa de cocina
  • 18 huéspedes
  • 6 camas de matrimonio grandes, 1 cama de matrimonio y 2 camas individuales

Abrir todas las fotos de Casa (ACO PREMIUM 8Bd with Private Pool,Spa)

Casa (ACO PREMIUM 8Bd with Private Pool,Spa) | Terraza o patio

Casa (ACO PREMIUM 8Bd with Private Pool,Spa)

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 18 huéspedes
  • 4 camas de matrimonio grandes, 3 camas dobles y 4 camas individuales

Abrir todas las fotos de Habitación

Habitación | Cocina privada | Placa de cocina, lavavajillas y utensilios de cocina

Habitación

Servicios destacados

Comedor independiente
Sala de estar separada
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
Salón
  • 20 huéspedes
  • 5 camas de matrimonio grandes, 1 cama de matrimonio, 2 camas individuales y 2 camas dobles

Abrir todas las fotos de Casa, 6 habitaciones

Casa, 6 habitaciones | Tabla de planchar con plancha, cunas (de pago), wifi gratis

Casa, 6 habitaciones

Servicios destacados

Comedor independiente
Sala de estar separada
Decoración individual
Piscina privada
Lavavajillas
Televisión
Utensilios de cocina
Placa de cocina
  • 309 metros cuadrados
  • 14 huéspedes
  • 3 camas de matrimonio grandes, 1 cama de matrimonio, 2 camas individuales y 2 camas dobles

Alojamientos similares

Miscelánea

8000 Lost Shaker Lane

  • Cocina
  • Lavandería
  • Aparcamiento gratis
  • Wifi gratis
9.8 sobre 10, Excepcional, 6 comentarios
8000 Lost Shaker Lane
Mod logo
Inicia sesión para echar un vistazo a las ventajas y los descuentos de los que puedes disfrutar. Cuantas más aventuras, ¡más recompensas!
Iniciar sesiónRegistrarme gratis

Información sobre la zona

Mapa
Various Addresses, Kissimmee, FL, 34746

Qué hay en los alrededores

  • Club de golf Mystic Dunes - A 6 min en coche - 3.9 km
  • ESPN Wide World of Sports Complex - A 8 min en coche - 6.6 km
  • Parque acuático Disney's Blizzard Beach - A 8 min en coche - 6.6 km
  • Disney's Hollywood Studios® - A 10 min en coche - 7.9 km
  • Parque temático Disney's Animal Kingdom® - A 13 min en coche - 7.7 km

Cómo moverse por la zona

  • Kissimmee, FL (ISM-Kissimmee Gateway): a 24 min en coche (18,2 km)
  • Aeropuerto Internacional de Orlando (MCO): a 32 min en coche (41 km)
  • Estación de tren de Orlando: a 25 min en coche (33,8 km)
  • Brightline Orlando Station: a 26 min en coche (35,8 km)
  • Estación de tren Kissimmee: a 29 min en coche (21,3 km)

Restaurantes

  • ‪McDonald's - ‬A 8 min a pie
  • ‪Intermission Food Court - ‬A 7 min en coche
  • ‪End Zone Food Court - ‬A 6 min en coche
  • ‪Starbucks - ‬A 3 min a pie
  • ‪World Premiere Food Court - ‬A 8 min en coche

Acerca de este alojamiento

ACO Vacation Homes

Si te alojas en ACO Vacation Homes, estarás a diez minutos en coche de Walt Disney World® Resort y Complejo de entretenimiento Old Town. Podrás pasar por el gimnasio para hacer un poco de ejercicio, o aprovechar los servicios gratuitos a tu disposición, que incluyen wifi y aparcamiento sin asistencia. Además, ESPN Wide World of Sports Complex y Club de golf Mystic Dunes están a pocos kilómetros.

Idiomas

Inglés, portugués, español

De un vistazo

DONE

Tamaño del hotel

    • 5 habitaciones
DONE

Entrada y salida

    • Hora de inicio de la entrada: 16:00; hora de fin: 11:00
    • Edad mínima para efectuar el registro de entrada: 21
    • Se puede efectuar el registro de salida hasta las 11:00
DONE

Instrucciones especiales de entrada

    • Este alojamiento no dispone de recepción.
    • Los huéspedes recibirán un correo electrónico antes de la llegada con las instrucciones necesarias para el registro de entrada y un código de acceso.
    • Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva.
DONE

Documentación para el registro de entrada

    • Es obligatorio presentar una tarjeta de crédito o de débito, o dejar un depósito en efectivo, para posibles cargos adicionales.
    • Pueden pedirte un documento de identidad válido.
    • La edad mínima para realizar el registro de entrada es de 21 años.
DONE

Menores

    • Servicio de cuidado infantil*
DONE

Mascotas

    • No se admiten mascotas
WIFI

Internet

    • Conexión wifi gratis en las zonas comunes
    • Conexión wifi gratis en las habitaciones
LOCAL_PARKING

Aparcamiento

    • Aparcamiento sin asistencia gratuito en las instalaciones
    • Aparcamiento para coches accesible en silla de ruedas en las instalaciones
DONE

Información adicional

    • Alojamiento para no fumadores

Instalaciones del alojamiento

Para los más pequeños

  • Servicio de cuidado infantil (de pago)

Servicios

  • Servicios de conserjería
  • Asistencia turística y para la compra de entradas
  • Lavandería
  • Consigna de equipaje

Instalaciones

  • Gimnasio

Accesibilidad

  • Rampas de acceso en silla de ruedas
  • Aparcamiento accesible en silla de ruedas

Servicios de la habitación

Entretenimiento

  • Televisión

Total comodidad

  • Tabla de planchar con plancha

¡Duerme de maravilla!

  • Cunas (de pago)

Te encantará

  • Comedor independiente
  • Sala de estar independiente

Opciones de conexión

  • Wifi gratis

Comida y bebida

  • Placa de cocina
  • Utensilios de cocina
  • Lavavajillas

Tasas y políticas

Tasas obligatorias

Deberás pagar los siguientes cargos al alojamiento a la entrada o a la salida (es posible que las tasas incluyan los impuestos aplicables):
  • Las tarifas por el servicio de limpieza dependen de la unidad y de la duración de la estancia

Menores y camas adicionales

  • Hay un servicio de cuidado infantil por un coste adicional.
  • Hay cunas disponibles por 100.0 USD por estancia.

Política del hotel

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Este alojamiento acepta tarjetas de crédito.
Tarjetas de crédito aceptadas: Visa, Mastercard, American Express y Discover.

Conocido también como

ACO Vacation Homes House Kissimmee
ACO Vacation Homes Kissimmee
ACO Vacation Homes
ACO Vacation Homes Hotel
ACO Vacation Homes Kissimmee
ACO Vacation Homes Hotel Kissimmee

Preguntas frecuentes

¿ACO Vacation Homes admite mascotas?

No se admiten mascotas.

¿Ofrece ACO Vacation Homes aparcamiento en las instalaciones?

Sí, hay aparcamiento gratis.

¿Cuál es el horario para realizar la entrada y la salida en ACO Vacation Homes?

Hora de inicio de la entrada: 16:00; hora de fin: 11:00. La salida se efectúa a las 11:00.

¿Qué se puede hacer en ACO Vacation Homes y en los alrededores?

Aprovecha el gimnasio para no perder el ritmo con tu rutina de ejercicios.

Comentarios sobre ACO Vacation Homes

Comentarios

6,6

Bueno

7,4/10

Limpieza

6,6/10

Personal

8,0/10

Servicios

7,2/10

Instalaciones y estado del alojamiento

Comentarios

6/10 Bueno

abdiel, viaje de negocios de 2 noches
Comentario de huésped verificado de Hoteles.com

10/10 Excepcional

ACO HOMES

Excelente estancia, todo muy acogedor, la casa estaba impecable con todas las comodidades, la casa club ,excelente y muy bonita y con muchas actividades para adultos y niños
Viaje de 3 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

La vivienda expert

La casa es hermosa toda mi familia le encanto y volvería a alquilar otra vez
Comentario de huésped verificado de Hoteles.com

10/10 Excepcional

Muy agradable

Casa muy comoda y limpia , mucha seguridad , solo que esta un poco lejo de los parques
Comentario de huésped verificado de Expedia

8/10 Muy bueno

Viaje de 7 noches
Comentario de huésped verificado de Expedia

2/10 Mediocre

House and Community was amazing but.......

When we arrived the house was amazing. We had a large group of people and the house was definitely big enough. There was a couple of things that I took pictures of and sent to the office so we would not be charged. No other problems occurred the entire stay except not having enough towels so they brought us some. Now after we got back home thats when problems started. They charged our credit card almost $300. When I called the first time the Lady on the phone acted like she had no idea what I was talking about. Then I called back probably 5 more times to be told we had stained the towels and used the the grill that we didn't even touch the entire stay. They sent me pictures of things like a blanket that just needed to be washed and towels with no visable stains and couple other picture that I couldn't figure out. Along with the pictures of the item was a picture of someone's I don't knows credit card front and back. When I questioned them about it they blew it off. I have stayed with multiple rental companies and never had as issue as I always go threw a house when I leave to make sure nothing is damaged or it would have been reported. We are going to Florida again and making sure not to book with this company I have told countless friends that go every year sometime multiple times a year not to book with this company. DO NOT BOOK WITH THIS COMPANY.
Simmone, viaje de 6 noches
Comentario de huésped verificado de Travelocity

8/10 Muy bueno

Pretty gated community

The townhouse was affordably price. It was in a gated community which we really liked. It slept 8 people very comfortably, but there was a table and counter area for only 6 people to eat. The kitchen was small, but it did have a small washer & dryer which we liked. We knew to bring detergent, paper towels, bathroom tissue, paper plates as the townhouse only provides starter supplies. The grocery stores and restaurants were not far away. Overall we were very satisfied with this townhouse and I would definitely recommend it to others. The only problem was getting the "check in" code before our arrival. ACO wouldn't give it until 24hrs. before check in time. They only email it and they won't text it or tell you the code by phone. Since we were stopping at other sightseeing areas, I was not at home to receive it. I had trouble opening my email by phone and I called ACO several times. We finally got it by email and everything was fine.
Linda, viaje de 5 noches
Comentario de huésped verificado de Expedia

8/10 Muy bueno

Good stay

Good accommodations with great location to Disney parks. House was in good shape and met our needs well.
Rodney, viaje en familia de 5 noches
Comentario de huésped verificado de Hoteles.com

2/10 Mediocre

Every wall filthy! Mold every corner each bathroom

After check in got email asking if everything was good to go. I replied accordingly with pictures! They asked to resubmit and that they would tell maintenance. If they passed on the word nothing was fixed. Or cleaned even tho I prepaid for cleaning. It was gross. They still haven't responded to me after I submitted pics.
Robyn, viaje de 2 noches
Comentario de huésped verificado de Expedia

2/10 Mediocre

Run Do Not Rent

Dirty walls/Carpet, Roaches was Everywhere. Turned on the stove to cook and that was the worst thing we could have done because roaches came from under and from the back of the stove. Pest control came and put white poison down and traps so we had to stay with this stuff everywhere. Washer would not spin out so we had to hand ring out clothing. Garage door was broke, We Had To physically open and close the door. Tubs would not drain out. Master tub could not use because water was leaking from faucet area. Granted the home is nice but the owner or management needs to step it up and take care of the home a little better. I would not recommend this home to be rented by anyone until they have the insects and roaches and other things repaired in the home. If I could add all the photos and videos I would but it only allow 6 Pic. I did walk through of home upon arrival. I also emailed ACO vacation homes twice to talk to mansion property directly but have not gotten a response. So beware of 164 Yellow Snapdragon Drive Davenport Fl...... I have pics of the white stuff we had to live with for the time there as well as the traps that was placed everywhere in the home.
Sawanda, viaje de 3 noches
Comentario de huésped verificado de Expedia

4/10 Aceptable

Unpleasant stay

The light fixtures were broken, stains on the wall, leaky toilet, and broken sink just to name a few things. The 4 bedroom Venetian Bay Villages location needs to be updated.
Jane, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

Nice

Wonderful place for you and the family. The bedrooms are big. The bathroom are nice & area is nice as well. We all are happy . Thank again.
shiawana, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

Orlando relaxation

Wonderful, comfortable, roomy, quite, and beautiful. Those are all the things my vacation was. I can't wait for my family and I to reserve another vacation there.
Taran, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

This was a GREAT condo rental close to parks!

We stayed at the condo because we were taking our grandchildren to the Disney parks. They loved the house we rented and the private pool. The house had everything that we needed. It was clean and well maintained. The location was close to the parks so it was easy to get there every morning, and much more affordable than a hotel on property.
Shawn , viaje de 4 noches
Comentario de huésped verificado de Expedia

4/10 Aceptable

Surprise surprise!!

The house itself was beautiful, very comfortable and there was more than enough space for my family and I. I booked this house from Expedia which I regret because once I paid I then reached out to the actual company who let me know of all the other associated fees when Expedia has me under the impression that I had already paid them all...so surprise! Here’s a $200 cleaning fee!! Also, the home is advertised with the pool and spa, however, AFTER I paid I found out about the $30/day charge just to heat the spa! FYI...if someone rents a home with a hot tub, OF COURSE we plan to use it!! I paid a total of OVER $700 for 2 days and you mean to tell me the use of the hot tub is not included? Ridiculous! And even once we decided to just bite the bullet and pay I was told they needed 24 hours notice so I didn’t even have time to have that arrangement made! The pool was also ridiculously cold so even if we could over the hot tub situation, the pool was STILL unbareable! Inside of the house was its own ball game, let’s start with the grease stains on the sheets, with fees that high for cleaning I was very disappointed to see that! The TV in the main room had no cable connection so the whole weekend there was never a point that we could watch tv together in the main room we all had to pile up in a bed room or separate. Last but certainly not least, the hot water heater sucks!!! To take a hot shower run the water an hour In advance we got one shower the whole weekend. Never again!
Endia, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

Avaliação de estadia

Nossa estadia na casa que alugamos foi muito boa, só um detalhe que atrapalhou um pouco foi a distância que o condominio está localizado, pois só ficamos sabendo a localização depois de fechar a negociação. Mas o condomínio e as acomodações não deixaram a desejar, nos deram uma casa com um quarto a mais o que foi muito bom e mais confortável na divisão com os membros da família. Tinha eletrodomésticos e equipamentos na cozinha o que facilitou bastante. O contrato de locação é bem rígido e com bastante regras o que deixa a gente um pouco inseguro e com medo, mas deu tudo certo.
Carlos Eduardo, viaje en familia de 16 noches
Comentario de huésped verificado de Hoteles.com

4/10 Aceptable

Nice prison and excessive fees

I would never rent a vacation property from ACO Vacation Homes again. I wish the potential renter would be advise of the additional fees prior to booking. Expedia mentions there would be additional fees in the fine print but all of them. For example the cleaning was an additional $179 on top of the rental fee. You have to pay for pool and the jacuzzi to be heated, $90 for 3 days. The water was freezing cold, non of my family including myself could bear to risk it. $100 for excessive trash (more than one garage can full.) Mind you the trash can is a bench can not an average size 30 gallon can, which is responsible for 11 people. There is no cell service in the house, you have to drive about 2-5 miles to receive service. You can use the grill, but if you do not clean it properly, it would be an additional $60. To be honest because of all of the stipulation, you feel as if your in an expensive prison. Would never make this mistake again.
Vee, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

Wonderful experience

The townhome was beautiful. Very clean and inviting. The customer services reps were very helpful and friendly. I will definitely book again. I was very satisfied.
Viaje de 2 noches
Comentario de huésped verificado de Expedia

2/10 Mediocre

Deceitful at best

Horrible experience with this company. I would never book with them again. I wouldn't recommend them to anyone. If you haven't booked them yet I would move on to something else asap. If you've already booked with them get ready for the run around. AWFUL EXPERIENCE!!!!
Ken, viaje de 2 noches
Comentario de huésped verificado de Expedia

2/10 Mediocre

Horrible customer service

My experience was horrible. I get there on Friday night and the first thing I find is that they did not add my name to the list at the gate. So I was at the gate for more than 30 minutes tire from a 5 hour drive , then I get to the house. No air conditioner, I called them Saturday they sent someone, went to universal and when I come back tire like craze at 4 am. STILL NO AIR CONDITIONING” they did not care at all. They were knocking at my door to clean the house at 10:50am. Did not care one bit about my complaint. Nothing. Bad bad customer service. Will not come back!
ivonne, viaje de 2 noches
Comentario de huésped verificado de Expedia

6/10 Bueno

Very nice place but beware of the extra fee

After booking this place I was contacted by the rental company (ACO) and although it stated 'no additional fees' on the expedia site, I had to pay a USD170 cleaning fee (for 3 nights stay). Although I felt that this was outrageous, I continued because the booking was 'non-refundable' through the expedia site and didn't want to ruin my vacation and risk loosing that money. Be aware that you will need to sign documentation and submit this per email as well as a copy of your identification and also a picture of your credit card (!!!). The townhouse at Venetian Bay Villages was not easy to locate, it took us a while and the security guard was no help. First we were fiddling at someone else's door, luckily this turned out well ;-) Would be great if ACO includes a map in the documentation. Once we located the correct townhouse, we were amazed by the cleanliness of the facility and all the available equipment and it became evident to me why the cleaning fee was that high. In all these years my wife said she never had a (vacation) kitchen with so much cooking utensils. Everything in the house worked perfect, the master bed is so sweet and the neighborhood is quiet and the area is nice and convenient. I just think it is NOT fair to NOT include ALL associated costs/fees in the listings on the advertising websites and even more in combination with non-refundable bookings. But you get what you pay for, and that is a LOT of goodness In short, i would definitely stay there again ;-)
LandoPBM, viaje de 2 noches
Comentario de huésped verificado de Expedia

10/10 Excepcional

An excellent home away from home.

Very comfortable home. Fully equipped. Nice, clean and well maintained.
Roberto, viaje en familia de 2 noches
Comentario de huésped verificado de Expedia

6/10 Bueno

Everything was good

The shower didn't work we only could take baths other then that it was oretty good
shanice , viaje de 2 noches
Comentario de huésped verificado de Expedia

6/10 Bueno

Nice location, quiet and away from all the traffic

Home was very nice and clean, but still had equipment from renovations in the cupboards like paint etc. One of the bathroom sinks did not work, no running water, outlets didn't work and light bulb in one of the bedrooms for main light was missing. Called and emailed customer service, but unfortunately nobody stopped by in the 6 days we stayed there to address it. Downstairs bedroom did not have lamp shades on lights, mattress was lumpy. Kitchen had less than bare minimum for dishes, did not have coffee maker. All in all the area was very nice and the club house was fabulous, lots to do for children of all ages and staff there was extremely friendly. Club house requires key card which the management company failed to provide also.
Annette, viaje de 6 noches
Comentario de huésped verificado de Expedia

2/10 Mediocre

This place sucks

Horrible place to rent ACO VACATION HOMES SUCKED they have a $170 cleaning fee which was ridiculous for that amount you expect the place to be spotless but it wasn't it was dirty and old sheets on the bed I will never rent from them again and hotel.com should be a shame of this cus they allow this to happen especially the hiding fees and then u stuck with it cus there is no refund so pls don't rent here they SUCK !
Jose, viaje en familia de 2 noches
Comentario de huésped verificado de Hoteles.com