2/10 Mediocre
14 de enero de 2024
There is an employee who works at the reception named Larry who is not professional at all, he is racist and treats people very, very badly. I am a young woman who went to spend a stay with my husband and my 2-year-old child, and I left with a bad taste in my mouth since Larry treated us very badly. Know that if you don't leave at 11:00am, Mr. Larry will threaten you and call the police for no other reason. I had no problem with paying late check out since I have a child and it takes time and that can happen to anyone. Well, that character Larry humiliated me, he confronted me in the elevator, there being more people telling me that we would not stay at his hotel again and addressing us in a very strong and racist tone without me even addressing him. I tell him that he is disrespectful and that I am not interested in talking to him and when I am passing through reception Larry shouts at me and asks me to leave the hotel. The hotel is not bad but its staff is horrible. I will not stay at Extended Stay America again until they change staff. Very bad experience!!!👎👎👎👎
Gloriangelis
Gloriangelis, viaje de 3 noches
Comentario de huésped verificado de Expedia
