I recently stayed at the Hyatt Place in Biloxi and have mixed feelings about the experience. The check-in process was handled with grace by a kind front desk associate, despite challenging circumstances—a power outage due to a storm and someone stuck in the elevator. That part was understandably chaotic but managed well.
The room was clean, and the hotel overall was tidy. The breakfast was a standout—fresh, high-quality options including steel-cut oats, fresh fruit, oat milk, and other elevated touches you don’t always find at similar hotels.
Unfortunately, the experience took a turn when we went to use the hot tub. It had a strong, unpleasant odor and appeared dirty and neglected, though there were no signs indicating it was out of order. When I brought it up to the front desk, the response was incredibly dismissive. The woman on duty on July 17th didn’t acknowledge the concern, spoke over me, and essentially told me to use the Hampton Inn’s hot tub next door—without any signage informing guests of that option. She never looked up or took ownership of the issue, which was disappointing and unprofessional.
The beds were also less comfortable than other Hyatt Places I’ve stayed at, though that may just be personal preference.
Overall, the stay was okay, but it ended on a sour note due to the dismissive and unhelpful customer service. Hyatt should really ensure their front desk staff represents the brand’s values and commitment to gue
