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Disappointing Experience – Would Not Return
We were very disappointed with our recent stay. Upon arrival, my husband asked for directions to our room, only to be met with an unhelpful and rude response from staff who remarked, “Most people manage to find it.” Not only was this dismissive, but it also set the tone for a stay that felt far below the standard we expected.
Our room was located in a completely separate building up the road, with no signage to indicate any affiliation with the hotel. This made it both confusing and inconvenient, especially for first-time guests.
Additionally, the layout of the room assignments was baffling. We were placed in Room 421, which is misleadingly located on the second floor. Clearer numbering or better signage would go a long way toward avoiding confusion.
The experience was further marred by a persistent issue with the toilet, which ran constantly throughout our stay — an irritating noise that should have been addressed before our arrival.
Finally, despite a standard checkout time, housekeeping knocked on our door early in the morning, which felt intrusive and unnecessary.
We expected a much higher level of service and basic attention to detail. Unfortunately, we won’t be returning and cannot recommend this hotel to others.