2/10 Poor
Jan 6, 2022
When I arrived, the owner of the property told me he wanted me to cancel my expedia booking and pay him cash because "he couldnt recieve the funds I paid through expedia". I submitted a request for a full refund and expedia said they need confirmation through the owner of the hostel. The hostel owner told me that he confirmed with expedia and made me pay him money before I received any sort of refund for the money I already had paid for my stay. I contacted expedia yesterday to confirm that I was recieving a refund and they said they still couldnt contact the property owner to confirm. Therefore I have paid this man twice, once on expedia and once with cash for the same booking. I am pretty sure it is illegal to scam your customers like this, this is totally unacceptable. Please find a way to contact this man to help me recieve my refund. The hostel was also very dirty and smelled like stinky feet. As I was packing my bag to leave, I found peanuts scattered underneath my bed. I told my roommate and he said he saw them when he checked in earlier in the week. The room looked like it hadn't been cleaned in a month and the sheets I was given to make my own bed were stained. The hostel owner was also very rude and made me cry when he told me to pay him cash even though I hadn't recieved my expedia refund yet. I will never go back and I hope he doesn't scam the rest of the people who book through expedia.
Rachel
Rachel, 3-night trip
Verified Expedia guest review
