I booked this apartment for two employees of mine, mainly because of its convenient location, near the train station. However, they told me that, when they got there, there was nobody to receive them and give them keys to enter the apartment. They called the phone number listed on their reservation and, fortunately, got to speak with someone who, 40 minutes later, arrived to take them to the apartment. Next day, during check out, the same person charged them a cleaning fee of PLN 148.00—there was no mention of it whatsoever in the booking that I made! Furthermore, I had prepaid this booking. It was written right there: "Your booking is guaranteed and all paid for." In sum, the total lack of service and the surprise cleaning fee make this a terrible accommodation option in Krakow. My employees would not recommend it. I will not book it again.