6/10
Sadly, a good experience during the stay became uncomfortable when they accused me of damaging the kettle in my room, they accused me of having used it with milk, which is incorrect and I categorically deny it, I used the kettle properly with water for coffee and tea, on the other hand, they found milk in a cup because I ate cereal but with cold milk, at no time did I use the kettle to heat milk. I don't care about the £20 they charged me, but I do care to make it clear that it was a false accusation, they even sent a photo where you can't even see that what's in the kettle is milk, and I couldn't have it because I didn't use it with that liquid.