4/10 Aceptable
9 de marzo de 2025
Do not stay here
Heating did not work the whole stay even though it was freezing outside. After claiming they gave us a portable heating where of course you could not set up a temperature so then it was too cold or too hot in the room. I stayed 4 nights and they were never able to fix the room heating in top season like New Year's Eve.
The worst was the staff that promised a refund of certain amount that they never did. Only 2 breakfasts were given as compensation even though I continued claiming after I checked out and was back in my city.
There are no excuses for a hotel of this category and such elevated prices to work out like this. I could move to another hotel in the middle of the stay because I paid full amount in advance, so I would lose all in addition to paying a new hotel.
Avoid this hotel as long as you can, as there are planty of options available.
Viajero verificado
Viaje de 4 noches
Comentario de huésped verificado de Hoteles.com
