Staff was nice. However, initially was checked into a room that was not cleaned. Beds were made but sheets were obviously not changed and dirty, floor was really dirty, fridge still had food from past guest, bathroom not cleaned, etc. We were able to get checked into another room, not significantly better, but beds were better. We ended up asking for cleaners to clean bathroom and shower areas just to have some peace of mind. It’s old hard keys and we had a heck of a time keying into our room every-time (had to do the Ace Venture key jiggle to get in). Fridge was on its last legs and windows needed cleaned, and for an ocean view room that is important. They were finally cleaned on our last day of a four day stay. Our room hadn’t been updated for quite some time, didn’t look anything like the pictures when booking. Pool and hot tub were dated and rough, but they worked.