There was clearly a lack of attention to detail and of staff. Those who were there were hard-working, multitasking; and friendly.
Woodland Escape & Spa was great. An ample sized bathroom with two mulifunction showers, one of which required attention to loose fittings, a large bath, two basins. All the plugs leaked water and consequently we did not use the bath. Our room was not serviced the day after arrival and I had to ask for more shower gel & hair conditioner. It wasn't a problem but I shouldn't have had to ask. For environmentally friendly reasons, I suggest they install dispensers rather than individual containers and include body lotion. There was ambient lighting that adjusted to your own preference, however LED guiding night light strips along the bed could not be switched off, despite our contacting reception regarding this. On arrival we found broken glass outside which should have been cleared up before our arrival. Coffee pods had not been provided as we had been told. Tried to get decaffinated coffee or green tea, but these were unavailable. A card had been left stating who had prepared our room and that it had been checked by someone else. I dont think so! Restaurant provided basic food of average quality. We did not have breakfast.
This is a wonderful location if you want to be immersed in nature, a quiet place and great base from which to explore parts of North Wales. However, the place needs to be adequately managed if it wants to be called luxurious.
