I'd give it 5 stars but, as a first time visitor, it was confusing. We followed the signs for the Inn, ended up carrying our bags up stairs and into a banquet hall, and found the front desk with a sign saying that the host was away and would be back in a few minutes. We waited for a long while before finally calling. That's when Noah told us that we were at the wrong Inn (there are two? We didn't book the Grand -- we booked the Bedford Village Inn). That meant carrying bags back down stairs and heading to the main grey building. Overall, it was one of the most unpleasant starts to a hotel visit that we've experienced. Noah helped a lot and was wonderful, and the rest of our stay was great. We may go back, but I definately wouldn't recommend the Inn to someone who didn't already know their way around. The frustration is a lot to get past.