This room was so poor that we received a full refund and stayed elsewhere for the rest of our stay. We are not generally complainers, and have never moved motels mid-stay before.
Some of the low lights of this room:
- carpet was stained in various locations
- carpet was ripped (separated by more than several cm in places) nearly the whole way across the room
- kitchen flooring was timber, and lounge was carpet, and the metal strip which covers the join was missing for 2/3 of the junction. This left a sharp trip hazard which our daughter tripped on.
- carpet was dirty, it had solids stuck on it which could be removed by scratching with your shoe
- access to the room required going up the elevator, and then up a flight a stairs. Not a huge drama, until you have to take kids & belongings up.
- a no smoking sticker on the window, less than 2 feet from the bed, was covered in mould
- open packets of food in the cupboards & freezer
- no valance on the bed, it was just sheets on the top of the bed and an exposed bottom of the bed
- the television was 23inch, advertised as 32inch
- mini fridge, advertised as a full sizes fridge
- called to complain about the state of the room, and was told my phone call would be returned within 10 minutes. I had to call back an hour later. The second person I spoke to was extremely helpful, and organised a full refund within minutes.