2/10 Mediocre
14 de sept de 2025
Very poor customer service
We arrived at10:45 pm. The front desk lady told us she could not give us a room because the system was down and it could take 20 minutes, 30 minutes, an hour or not sure how long for the system to come up. She told us to sit in the lobby until it came up. She stated several times she could not give us a room until the system came up. After I started maybe she should just let us into any room and when the system came up she could enter the relevant info. After a circular discussion for 15 minutes (?) she suddenly told us we could use a room right next to the front desk. In the morning I mentioned this to a man that was at the front desk and he stated rather indignantly that their internet was down, it happens all the time and there was nothing they can do about. He was quite rude and very unprofessional. Given the above, I would like to request a refund of $170 which I paid for this room.
Patricia
Patricia, viaje en familia de 1 noche
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