Receptionist told me my reservation was not in their system. Told me I could have a room if I paid in cash. As soon as I started making calls to other hotels, she found my reservation. My room was clean, but the bathroom ventilation wasn't working, the mattress felt like cardboard, the phone didn't work. Three times staff knocked at my door, because they couldn't call me, brought me complimentary tea, then cake, then a flip phone so the manager could speak with me, to apologize for the mix up at reception. I was trying to work, in between these visits. Then a loud party started in the next room . Walls were paper thin. I complained, and staff said they could move me. Why, I asked, could they not move the noisy neighbors or tell them to be quiet? They took my suggestion, and the neighbors (I suspect they were hotel staff, not guests) went away. Breakfast was served , starting from 8:30a.m. I had an 8a.m. meeting across town. They offered me a box lunch - bologna and cheese slices, 3 rolls w/ butter, cake and cookies. No coffee or tea. Entrance walkway was not entirely cleared of snow, taxis cannot drive up to drop off guests in front of the entrance.