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Hotel Arenal

3.5 star property
Hotel with 2 outdoor pools, near Arenal Park

Choose dates to view prices

Located close to Arenal Park and Ethno-folkloric Museum, Hotel Arenal offers a warm welcome with breakfast, a poolside bar, and an inviting terrace. Relax in the sauna or steam room, indulge in a massage or take advantage of 2 outdoor pools with sun loungers. Previous guests rave about their stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Fitness center
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business center
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is $63
$63 total
May 26 - May 27

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Calle Beni # 340, Santa Cruz

What's nearby

  • Arenal Park - 1 min walk - 0.1 km
  • Ethno-folkloric Museum - 5 min walk - 0.4 km
  • La Recova Artisan Walk - 6 min walk - 0.6 km
  • Plaza 24 de Septiembre - 8 min walk - 0.7 km
  • San Lorenzo Cathedral - 8 min walk - 0.7 km

Getting around

  • Santa Cruz (SRZ-El Trompillo) - 9 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive
  • Santa Cruz de la Sierra Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Liberty Resto Bar - ‬4 min walk
  • ‪Vintage Bar - ‬3 min walk
  • ‪La Fábrica de Bianca Flor - Centro - ‬5 min walk
  • ‪Good Coffee - ‬4 min walk
  • ‪Moccalatte - ‬1 min walk

About this property

Hotel Arenal

  • Located just 1.9 mi (3 km) from the airport, Hotel Arenal offers a shuttle (available 24 hours). Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a poolside bar, and a fitness center.

At a glance

DONE

Hotel size

    • 53 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Sauna
  • Steam room
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15.00 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Arenal Santa Cruz

Hotel Arenal Santa Cruz

Hotel Arenal Hotel

Hotel Arenal Santa Cruz

Hotel Arenal Hotel Santa Cruz

Frequently asked questions

Is there a pool at Hotel Arenal?

Yes, there are 2 outdoor pools.

Are pets allowed at Hotel Arenal?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Arenal?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Arenal?

Yes, an airport shuttle is available. The charge is USD 15.00 per person one-way.

What are the check-in and check-out times at Hotel Arenal?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Arenal and nearby?

Hotel Arenal has 2 outdoor pools and a sauna, as well as a steam room.

Are there restaurants at or near Hotel Arenal?

Yes, there's an onsite restaurant that offers international cuisine.

What's the area around Hotel Arenal like?

Hotel Arenal is in the heart of Santa Cruz, a short 1-minute walk from Arenal Park and 6 minutes' walk from Plaza 24 de Septiembre.

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Reviews

Hotel Arenal Reviews

7.6

Good

7.6

Cleanliness

7.2

Location

8.2

Staff & service

7.4

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Perfect hotel in a central location!
Max, 1-night trip
Verified

8/10 Very good

Rooms spacious. Service excellent.
Robert J, 3-night trip
Verified

8/10 Very good

Ok
Regis Jean Albert, 4-night trip
Verified

10/10 Exceptional

I like very much the attention and the instally
Gloria, 1-night trip
Verified

2/10 Poor

Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Leon, 2-night trip
Verified

6/10 Good

L hotel Arenal non è male se ci si adegua un minimo. La colazione non è molto ampia a livello di scelta
Bryan, 10-night trip
Verified

10/10 Exceptional

Bom Hotel

Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Felipe, 4-night trip
Verified

2/10 Poor

Publicidad engañosa

Las habitaciones tenían un olor desagradable nos produjo una alergia inmediata, las sábanas sucias, las paredes sucias. Para ser un 4 estrellas está muy mal mantenido. Entramos y inmediatamente abandonamos el hotel y nos fuimos para el novotel.
Cesar H, 1-night trip
Verified

10/10 Exceptional

Vale a pena!

Foi uma passagem de 1 noite no hotel. Não há reclamações, mas só elogios a Jimmy porque ajudou a carregar a mala, deu dicas importantes de restaurantes e foi o que nos serviu o café da manhã no dia seguinte. Entende português também. Portanto, parabéns e obrigado, Jimmy.
Sergio, 1-night trip
Verified

8/10 Very good

Um bom Hotel, mas não corresponde a 4 estrelas.

O Hotel é muito bonito e confortável, mas possui algumas falhas que não condiz muito com a classificação de 4 estrelas: Tivemos falta de água durante a estadia, a qual tive que ficar debaixo do chuveiro aguardando que um funcionário ligasse a bomba para que a água retornasse e eu pudesse me enxaguar. O café da manhã estava sempre muito gostoso, mas não era reposto. Para tomar um bom café da manhã é necessário acordar cedo e saber que os outros hóspedes não poderiam desfrutar do que você comeu, pois eles não repõe nada, o que acaba por ser bem desagradável e incomodou bastante. Caso você se hospede e desça após as 8h, já não consegue tomar um bom café da manhã. No anúncio, diz que o Hotel possui bar e restaurante, mas nenhum dos dois funciona, em dia algum. No mais, os quartos são espaçosos e limpos e os funcionários extremamente simpáticos. Apesar dos defeitos é um nom hotel. Recomendo caso você não se importe com café da manhã.
6-night trip
Verified

8/10 Very good

Good hotel

Good hotel, only needs get more modern.
Marco A., 2-night trip
Verified

10/10 Exceptional

Nice friendly, excellent service.
Suchkov, 1-night trip
Verified

6/10 Good

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Marco, 1-night trip
Verified

10/10 Exceptional

Recomendo

A estadia foi maravilhosa
Ivair, 2-night trip
Verified

8/10 Very good

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Raymond, 1-night trip
Verified

6/10 Good

Buenas noches este es Elias Ademar Cordero, por favor necesito aclarar un cobro en la pandemia que aceptaron y lamentablemente estaba cerrado, mande el itinerario espero que se pueda resolver, sin ningún problema, estaré en Santa Cruz el 3 de Octubre mi mail es acecordero@hotmail.com gracias
3-night trip
Verified

10/10 Exceptional

I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Julie, 7-night trip
Verified

8/10 Very good

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Pavol, 2-night trip
Verified

10/10 Exceptional

great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
3-night trip
Verified

8/10 Very good

Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Monica, 1-night trip
Verified

8/10 Very good

Ficou complicado trabalhar no quarto, pois as tomadas elétricas não estavam funcionando, a localização não é tão boa, pois o local a noite é perigoso!
Robson Luiz, 3-night trip
Verified

10/10 Exceptional

so deixa saudade

limpeza..cortesia dos funcionarios recomendo
j venilton de almeida, 3-night trip
Verified

10/10 Exceptional

Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Sebastien, 1-night trip
Verified

8/10 Very good

Een aanrader

Goede prijs kwaliteit verhouding in het centrum. Uitgebreid ontbijt.
Pascal, 2-night trip
Verified

8/10 Very good

Very good
Nelson, 1-night trip