I was more than disappointed when i found out that the hot-tub/whirlpool suite i booked had a whirlpool that was non-functional. We would have extended our stay otherwise.
Also, the pool was closed on the two days i booked, altho i admit i booked a Monday & Tuesday..even so..the restaurant was closed on site so we had to drive back to Ottawa to get food.
The bugs crawling on the ceiling and in the bathroom were NOT my idea of a clean room.
If the whirlpool wasnt working before we booked the room, i would guess the last people who had booked the room before us would have mentioned it to the manager, and it would have been fixed. Apparently housekeeping or maintenance didnt care enough to check it.
The drain plug in the sink was broken. There were no amenities..no way to get drinks or snacks..the facility fluffed it off and claimed it was "off-season". Overall, it was wasted money for us. To pay for a whirlpool suite that didnt work was pointless. We left the next day and vow never to return.
Poor maintenance, bugs, and an overall lack of concern. Also, i looked up the history of the Grand Bear Lodge and discovered it had filed for Chapter 11 bankruptcy awhile back.
Perhaps i will also contact the Shonenhein Groupe and make them aware of the status of their investment. If this is standard procedure for this resort, i forsee yet another bankruptcy in their future..