I arrived late and was greeted by a delightful and kind front desk staff member, who made my check-in experience pleasant. For her hospitality, I would give 5 stars. Unfortunately, that’s where the high points end.
Although this hotel is relatively new, there were several issues that indicate a lack of upkeep and attention to cleanliness. A faint smell of mold lingered, and I noticed rust on the metal lamps. The bathroom vent also stopped working shortly after I began my shower, which added to the humidity and discomfort.
Housekeeping, however, was the most concerning. I found towels from the previous guest left on the floor of the closet, and the shower floor was in need of a thorough cleaning with bleach and a scrub brush. To make matters worse, the bed was missing the duvet; only a coverlet was provided.
At breakfast, I mentioned to the attendant that cream cheese, which requires refrigeration, was left at room temperature (not a hint of refrigeration). Despite her assurance that it was safe, I chose not to take the risk.
I strongly recommend that corporate conduct a thorough retraining of the staff in both cleanliness standards and food safety. Without immediate improvements, this hotel risks losing its appeal and quality quickly.