2/10 Mediocre
24 de noviembre de 2025
The air con was extremely loud. We opened it and saw it seems it’s never been cleaned and likely not serviced. Lowest fan mode was so loud. We couldn’t increase fan mode due to extra loudness. We asked to change rooms but the hotel was booked and the manager wasn’t there. We had to either sleep in a hot room with no ventilation and no open window or sleep with the air con on with loud noise. Either way, we weren’t going to get much sleep. We ended up only having a few hours sleep and we were exhausted. It was so humid and we couldn’t drive back late home to Wollongong otherwise we would have just left. There was also one pillow each which was very flat. Toilet roll holder was broken. Noise travels so loud through the hotel floor and kept us up as well. The sheet on the bed was broken, stained and quilt didn’t fit in the quilt cover. It was much smaller. After speaking with someone on the hotels.com app they tried contacting the hotel numerous times with no answer. They emailed them requesting a refund for us. Awaiting response.

Oliver t
Oliver t, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
























