I booked a one-night stay at this hotel, but by midnight, there was a major electrical issue. The elevator filled the hallway with smoke and began operating erratically, opening and closing while the power flickered. I grabbed my belongings and left the fourth floor room I was in as quickly as possible. Eventually, the lights went out completely, and smoke filled all the floors. All of us guests requested a refund, but the manager refused, leading to a situation where some guests were ready to fight. The manager raised his voice and displayed a complete lack of professionalism towards the guests. He even told me at 3 a.m. that I had already enjoyed my stay. I had booked through Expedia, which tried to contact the hotel to approve the refund, but the hotel never responded. Now, Expedia says I won't get a refund. Even the firefighters had to come to assist a handicapped guest trapped in his room on the upper floors. I left the place around 4 a.m., never having slept because the situation was that dangerous.