2/10 Mediocre
21 de nov de 2025
We were looking forward to our stay here and sadly we were very disappointed. The room was filthy and linens, chairs were actually falling apart. The main bathroom counter, shower and toilet were dirty. The counter was the worst with dirt and used toilet paper on it. The toilet had hair all over. The bed linen was actually so old it was fraying. It amazes me that this could happen at a hotel with this many stars. The 2 beach chairs that were offered were broken and when we went to ask for replacements, the chairs offered were also used and falling apart. I tried 3 times to get the front desk manager or the hotel manager but I never received any response. I did speak to the head house keeper and she was surprised by it all. Honestly, how could anybody think that this was okay?




Gerard
Gerard, viaje en familia de 2 noches
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