We went to Cornwall for a short weekend and this hotel looked perfect for the family and dog! Every member of staff we met was so friendly and helpful and the hotel was done up everywhere in amazing Halloween decorations which we all thought were very cool. There was even a kids Halloween letter hunt around the hotel for a prize.
The room was clean and a good size, with a great bathroom and perfect shower. There was a welcome package for the dog with blankets and food and water bowls, which was a great touch.
Unfortunately the double sofa bed was not big enough for 2 people, not even 2 children, so we spoke to the hotel after the first night as it wasn’t going to be comfortable for the 4 of us. The hotel were incredible, and especially the manager, Sally, was so kind and understanding and worked so hard to try and find us a different room but the hotel was completely full so we ended up moving to a different place.
It is a testament to how well the hotel is run and showing their values in how they handled our case, so we left feeling very grateful and cared for even when we had decided to moved. On our one night staying and this basis alone I would definitely recommend staying here! We are planning another trip already, just maybe without the kids ha!