My booked room was unavailable. I called the morning of my stay to confirm my reservation. When I arrived, I was told the hotel was all booked up. It took more than one hour for a room to be found. The registration clerk was not present at the desk for periods of time. If I left the room, I could not use the key card to get back in the room. This room was damp and not fully equipped with a shower curtain, microwave or fridge as the room. This room caused my husband to sneeze constantly and become stuffed up nasally. We were finally moved to a better room at 8 pm that had a microwave, fridge, and nicely appointed sink and separate toilet room with shower. The lighting was poor in the toilet/ shower room. This caused us to miss the start of the event we were in town for that began at 7 pm. The clerk apologized and did give us a discount on the hotel room price. Also, the breakfast which is an additional cost was very disappointing consisting only of a packaged muffin, Greek yogurt with tiny cups of granola and cranberry; and small cup of blueberries with one sliced strawberry.
The listed rating of Excellent (8.2) is not true at all!!