Holiday Inn Express & Suites Hot Springs

Our stay was great. The hotel was clean. The staff at the front desk were great. Our room was clean. The hotel had Covid guidelines such as the cleaning staff do not enter your room while you are staying there. All you have to do is place dirty towels, sheets and trash outside the room door and go to the desk for any replacement items. The breakfast was prepared in to go containers. You could still sit and eat in the lobby area. The food was good.

Overall the room was clean and I felt very comfortable with my family staying at hotel and would stay again. The carpet did have a few stains and door stop in bathroom was broke and in disrepair, if not for these 2 issues I would rate excellent. The beds were very comfortable. Sofa bed mattress was not comfortable but suitable for smaller child to sleep on, extra linens were available in room for sofa bed. Great location.

The facilities were very clean and our room was very comfortable.

When we booked our stay, there was nothing on the site that said that there would not be housekeeping done on the room. I feel that they should clarify all of their COVID procedures. When you book a room, it makes you feel that you will be getting your money’s worth. #1: there was no cleaning in the 3 days we stayed. (Trash was overflowing on the very small trash cans in the room, we had to find a trash can elsewhere) the hallway cans were full too. #2: the fitness center was closed 😡. I am a very active person and did not like the gym being closed. #3 The pool has a minimum people allowed inside and we had to get access to the pool by a hotel employee. #4 The breakfast situation was the worse. The ladies serving breakfast would not give us 2 plates for our kids, even thought they were sitting in the table. We asked for 2 adult plates and after asking for 2 additional plates for our children they said I already gave you a plate. This made having breakfast not a very nice experience. The next morning we were sitting having breakfast and someone else eating breakfast got up to get another item (drink) and the lady said they were already closed 🙁. I feel that this hotel can’t forget that their main idea is hospitality because that is what you are paying for.

Room was very vlean. The staff was amazing. We love going out on the patio and eating or just sitting out at night with the fire pit on.

We had a very nice stay at this Holiday Inn while visiting Hot Springs. Our room was clean and comfortable. Please note that because of COVID, we were not able to plate our own breakfast, but had to wait for the kitchen attendant to serve it for us. Staff was friendly.

Great hotel. Great location.

The room was very nice and clean. I think it would be good for the TV to be a little closer to the sitting area. It was hard to see unless you were laying down. Which brings me to the only negative part of the stay. The beds were too hard. I felt like I was sleeping on concrete.

The air conditioner didn't work well. After three visits by staff over the course of 24 hours, we were moved to another room. Which also had an air conditioner that didn't work well.

The hotel was very nice, and precautions were taken regarding the COVID 19 virus. The room was very comfortable, and the staff was friendly and helpful. Would definitely recommend.