4/10 Aceptable
14 de ago de 2025
Decline in standards
I’ve been visiting this hotel since 2002, and it has always been known for its wonderful swimming pool — one of the main reasons many guests, including myself, choose to stay here. Unfortunately, during my recent 4-day visit, the pool was out of order for the entire stay. I later learned it had been broken for 3 days before my arrival, yet I was never informed beforehand. Had I known, I would have reconsidered my booking.
The indoor pool, which I hoped could be an alternative, was in poor condition — the water was freezing, cleanliness was lacking, and the overall atmosphere was far from inviting. What made matters worse was the repeated assurances from staff that the main pool would be “fixed by this evening,” a promise given daily but never fulfilled. This left me feeling misled rather than cared for as a guest.
It saddens me to see such a noticeable decline in a place I’ve enjoyed for over two decades. I truly hope management addresses these issues so the hotel can regain the charm and quality it once had.
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Viaje de 3 noches
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