The hotel itself was clean & comfortable but staff was incredibly rude. They literally made rules up, going against what was posted in the pool area, and then continued to contradict what they were saying at the time of saying it. They limit the amount of people in the pool due to covid, which is great, but they don’t set time limits, so if you don't get there at the right time, you may not use the pool at all. They count infants in the number of people allowed in the pool area, & they continuously give nasty looks when walking by or dealing with guests. The heat in the room didn’t work, it only blew cold air all night. We just booked a one night stay with our kids to escape the chaos of the world right now & to bring them some normalcy which ended up just being a joke & more chaos than had we just stayed home. We were at their sister hotel last month with zero issues. We will NOT be back to this hotel, ever again!