4/10
This property is a bit sad now, as it’s been given no love. It’s a heritage building and is showing its age, but that’s no excuse for peeling, flaking paint and lack of cleanliness (does anyone check the state of the floor in the lounge bathrooms?). It was a grand design, meant to be filled with people, but now many of the lounges are shut down due to lack of visitors and staff. Some staff (not all) are clearly unhappy and it shows (Belgravia Lounge in particular- check the management there); I think they need much more support. And can you not do better than an array of fried foods or sandwiches for the snack menu there? The only alternative early in the week is the high end restaurant, and that’s too expensive to dine there every night. Seriously, give the staff and the property a lot more love.
Kathy
Viaje de 2 noches
