Check in was a hassle as renovations were taking place, so the reception had been relocated to the adjoining motel. Lots of people trying to check in at the same time! They tried to fob us off with a top floor standard room when we had already booked and paid for a ground floor superior spa room. As a compromise we were then offered a ground floor room for one of the two nights and then we had to move rooms. That wasn't acceptable to us and we reminded the receptionist of what had been confirmed when we paid. Amazingly, it was sorted to our satisfaction and we stayed in a ground floor superior spa room for both nights as planned. The room was a little run down, some tired decor and broken bits here & there, but was comfortable enough for our short visit.