I just arrived and I had to wait about 30 mins to can speak to the manager (I supose she was the manager), who was very busy eating in the kitchen (according to the receptionist). Meanwhile the receptionist was blaming the websites when she told me that there were no room for me, btw room that I booked 4 days before. One hour after my arrival, the director showed off and very kindly she offered me a drink at the bar as they were getting ready a room for me. So, it took me one hour and a half to get the room.