Despite making reservations months in advance, we were put into the worst room in the hotel, right off the bar/tavern. The noise each night was ridiculous. I asked to be moved each day and was told nothing was available. Finally, on the 3rd night of our 3 day stay the manager (who was sympathetic) upgraded us to a nicer and quieter room. One night, we ordered pizza in our room. We were told it would be delivered in 30 minutes. After an hour and a half, I finally went down to pick it up myself. Some room “service”! I was told, “we’re really busy” as if that makes it acceptable. Some of the staff were pleasant and helpful, but we found several others to be sullen and unpleasant. I wanted to make this a nice getaway for my wife, but left feeling ripped off. There’s no way I would ever come back to Mountain View Resort.