I booked this room from about 50 miles away. We were exhausted from our hike out of a canyon that day! When we arrived they informed me that he had cancelled our reservation. That we did not in fact have a reservation, even though I had a confirmation number, and my credit card had been charged. He said he could not refund my money, and that by him canceling the reservation that I “probably” would be refunded. This guy was very curt and uncaring about the time and money of mine that he put in jeopardy. He informed us that the entire top floor of the hotel was closed for the winter, and that my reservation , and our feelings meant NOTHING to him. Do yourselves a favor and drive past his crappy hotel. Even if you have to sleep in your car. These people deserve none of your money, and even less of your respect! Tom Bodette would be ashamed, but almost all of these roadside places are no longer safe, clean, or friendly. I’d go into greater detail, but it’s 2025 and someone would get offended. If you’re thinking it, it’s probably true.