The hotel on the waterfront is very nice. We were greeted by sea lions and marine iguanas on the hotel deck. Great feature. We were disappointed that the hotel advertized as if our room were on the waterfront, but then were put up in the Divers Lodge, which is a few blocks away from the water. The hotel staff does not appear to have the phone numbers of a taxi company or individual taxis, so getting a taxi was a difficult endeavor. On our last day, we needed an early morning taxi. The evening staff assured us they would have one for us at the appointed time, but the morning staff knew nothing of it. The morning reception staff sent the guard to get us a taxi. I had to personally remind the guard three times as he was flirting with the reception girl and didn't want to be bothered by our urgent request. With still no taxi in site, my wife and I had to heft our gear all the way to the dock on foot. A big fail for customer service. Also, the hotel offers no bottled water, which is standard for all hotels and restaurants throughout the Galapagos and Ecuador. The restaurant prices were so high we didn't bother to eat at the hotel. I'd say the restaurant offerings and prices are not practical for the area. The reception staff assured us that our rooms were safe, but the maid left the door wide open with her keys in our door and the compound door wide open. Any one could have entered our room from the street or hotel during cleaning time.
