The facilities are dated, and a bad smell in the bathrooms. The a/c in one room did not really work, and kids complained about the heat. The power went out the first night, and we had to walk down 27 floors of stairs to get out of the place for dinner.
On the second day, went to use the gym, and it was nothing even close to the pictures on Expedia / the website. All of the weight equipment had been removed, and one of the trend mills broken. I asked about this, and they said it was under renovation - but this was strange, as everything seemed fine in the room, and no work underway.
On check out, they tried to charge us because a towel was dirty, and in the end they finally agreed not to after I explained that it can just be bleached.
What made me most angry though was at the end of the stay the note would not open the gate to let my car in, and the guard just sat there yelling at me and the driver that he had to go all the way around to another entrance. This took 20 mins, delaying our travel to the airport.
Not a good experience - way over priced, and don’t get the luxury expected for the cost.