8/10 Muy bueno
5 de may de 2025
A really pleasant experience.
My wife and I visit Milwaukee once a year. This was our first time staying at this hotel as it's only been open for about six months. This hotel is beautiful and it's in a really convenient location for all sorts of local attractions, shopping, etc. The hotel has a very nice secure parking garage for guests located under the building with real easy access to elevators...which are always quick to get up or down to your destination! Breakfast is included, daily, with your stay and is very good...with staff that is very attentive to the needs and comfort of the guests. Everything we dealt with was very clean and staff took great care to keep things sanitary in the food area.
The second night of our three night stay was made miserable by a large group of young kids on the floor above us. They were jumping and making noise in the room directly above us, and loudly running the halls, from about 9:30pm until 2:00am. Hotel staff and management, when notified, took the matter very seriously and were mortified for our sake. Staff actually got the local police involved and then moved the group to a different location on the premises the following day so they would not interfere with other guests. The day manager, Shanae, contacted Hotels.com to inquire about getting us a refund for one night of our stay. She handled the situation with with great care for our comfort happiness! The staff here is everything one would expect them to be.
We will consider staying again on our next visit
Scott
Scott, viaje de 3 noches
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