6/10
The resort itself is in a beautiful spot and the rooms are fantastic , even our garden room had a wonderful view of the ocean , however some of the staff were outright nasty which surprised me as all the other resorts we stayed at the staff were so friendly. We had booked the buffet breakfast with our 5 night stay but at check in the receptionist rudely told us that they would not honour that as we had booked through a 3rd party ( Expedia ) we were very disappointed as we had budgeted that in our costs , we even approached the guests services manager Mikeal but he was not interested in helping us at all , then we went to the bar on Mother’s Day at Happy Hour and when we questioned why we were not getting happy hour prices the barmaid actually screamed at us that happy hour was over but it was not it was a special later happy hour for Mother’s Day , we had to pay full prices for our drinks but was refunded the next day from the manager however it was just so unprofessional and unfriendly of the waitress to call us out like that in front of all the other guests. Then last but not least the food was very very ordinary , we ended up getting a cab to a nearby convenience store and bought snacks/ food to eat in our room .There were still lots of lovely staff who were very helpful and friendly so all in all we still enjoyed our time there .
John Jay
Viaje de 2 noches