A very disappointing experience due to the following:
1)Booked 2 rooms with 2 separate beds, however requirements were not met and necessitated lengthy discussions to resolve the issue
2) I was informed that booking would include use of pool,, but I was unable to access the pool throughout my stay.
3) Booked a room with a Jacuzzi only to find there was no Jacuzzi just a large bath.
4) Hand sanitizers not working
5) I was told that. Buffet would be £25-30 per head. I arranged for 10 people.to have the Buffet lunch and when the bill came it turned out to be $50 per head.
POSITIVES
Breakfast was excellent.
Manager listened to above complaints offered a complimentary nights stay for next visit to Jamaica, however this was not put in writing, therefore this may cause an issue when attempting to utilise the offer.