I was very disappointed with our stay. We were given a room beside the kitchen gallery that was very noisy in the morning - the room details were not transparent. Our hot water for showers wasn’t working and when we alerted staff, it took hours to fix, reference was made to “we booked on expedia” which had no relevance to the situation, and we had to waste a whole day waiting for the “manager” to fix the issue who proceeded to leave a mess in our bathroom that we had to clean. This property is not quiet as advertised, and when we moved furniture, it was clear cleaning is very surface and what you can see - what you can’t see was not clean, the service was poor and we won’t be staying at this property again. We needed to check out one day early after a 7-day stay and the property refused crediting us for one night despite the inconvenience with our room. This was a very disappointing experience. It appears “charming” but is not!