Very disappointed with the whole check-in process.
I booked a room requesting king size bed (non-smoking) as I cannot bear the smoke even for a second. And, to our dismay, I was given a smoking room. I asked for a change, and they immediately responded (thank you for the same). But, now put me in a twin bed room, and the whole room sucks.
Mosquitos, bathroom stains, patches on the leaky bathroom sealing, non functioning exhaust, and the whole room décor…..sorry to say that, “you deserve nothing more than a worse rating”.
I fell for it noting the ITC brand. You are no where close to it.