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Four Points by Sheraton Medan

4.0 star property
Medan hotel with spa and outdoor pool

Choose dates to view prices

Located in the heart of a shopping district, Four Points by Sheraton Medan offers an upscale retreat. Treat yourself to rejuvenating spa treatments, bask in the sun at the outdoor pool, or indulge in meals at The Eatery. With free WiFi and self parking, you'll feel right at home.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Meeting rooms

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Children's pool
  • Refrigerator
  • Television
  • Garden
  • Daily housekeeping
The current price is $40
$48 total
includes taxes & fees
Jun 16 - Jun 17

Why we love this property

Work meets wellness
Located in the city center's shopping district, this hotel blends business amenities with spa indulgences. Meeting rooms and massages create perfect balance.
Delicious culinary choices
This hotel offers a restaurant, cafe, and bar for varied dining experiences. Savor buffet breakfast with vegetarian and vegan options.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Large Room, 1 King Bed

Minibar, in-room safe, soundproofing, cribs/infant beds

Large Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Large Room, 2 Single Beds

Large Room, 2 Single Beds | Minibar, in-room safe, soundproofing, cribs/infant beds

Large Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Restaurant
Grand Mercure Medan Angkasa
Medan
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.0 out of 10, Very Good, 173 reviews
The price is $39
$47 total
includes taxes & fees
Jun 7 - Jun 8
Grand Mercure Medan Angkasa
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About the neighborhood

Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119

What's nearby

  • Plaza Medan Fair - 17 min walk - 1.5 km
  • Sun Plaza - 8 min drive - 2.7 km
  • Rahmat International Wildlife Museum & Gallery - 8 min drive - 2.7 km
  • Sri Mariamman Temple - 11 min drive - 3.1 km
  • University of North Sumatera - 12 min drive - 3.8 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 58 min drive
  • Medan Station - 17 min drive
  • Pulu Brayan Station - 23 min drive
  • Kuala Bingai Station - 29 min drive

Restaurants

  • ‪Lontong Malam Apun - ‬4 min walk
  • ‪Sea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda - ‬3 min walk
  • ‪Kerang Rebus Sumber Rejeki - ‬3 min walk
  • ‪Ayam Penyet Bu Mai - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Four Points by Sheraton Medan

Enjoy your visit to Medan with a stay at Four Points by Sheraton Medan. Guests can visit the spa to indulge in Thai massages, aromatherapy, or reflexology, and The Eatery serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a 24-hour fitness center are other highlights.

At a glance

DONE

Hotel size

    • 220 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 17
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 91
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Visual doorbell notification
  • Lowered electrical outlets in bathroom
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 5 stairs to reach property

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Soundproofed rooms
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 150000 per person

Children & extra beds

  • Cribs/infant beds are available for IDR 400000.0 per stay
  • Rollaway beds are available for IDR 400000.0 per stay

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, JCB International

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 55110, 8120214173107

Also known as

Grand Serela Hotel Medan

Hotel Serela

Serela

Serela Hotel

Four Points Sheraton Medan Hotel

Four Points Sheraton Medan

Four Points by Sheraton Medan Hotel

Four Points by Sheraton Medan Medan

Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Does Four Points by Sheraton Medan offer free cancellation for a full refund?

Yes, Four Points by Sheraton Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Four Points by Sheraton Medan?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Four Points by Sheraton Medan?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Four Points by Sheraton Medan?

Yes, there's free self parking.

What are the check-in and check-out times at Four Points by Sheraton Medan?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Four Points by Sheraton Medan and nearby?

Four Points by Sheraton Medan has a spa and an outdoor pool, as well as a 24-hour fitness center and a garden.

Are there restaurants at or near Four Points by Sheraton Medan?

Yes, there's an onsite restaurant, The Eatery.

What's the area around Four Points by Sheraton Medan like?

Four Points by Sheraton Medan puts you in the heart of Medan. Popular attractions include Grand City Hall, which is 4 minutes away by car.

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Reviews

Four Points by Sheraton Medan Reviews

8.4

Very Good

8.8

Cleanliness

7.8

Location

8.4

Staff & service

8.4

Property conditions & facilities

Reviews

Verified

8/10 Very good

The pool was great and the hotel staff were excellent. They were so helpful in every area. The rooms are comfortable and the bed was really good.
Ruth, 1-night trip
Verified

10/10 Exceptional

Great room service and very wonderful staff
Laura, 1-night trip
Verified

10/10 Exceptional

Ao far good and clean
Aprilia, 1-night trip
Verified

10/10 Exceptional

The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Sondang Meyhwa Angeline, 1-night trip
Verified

8/10 Very good

If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Faizal, 4-night trip
Verified

10/10 Exceptional

Nice hotel! Everyone so Friendly and helpful . ..
Tati, 1-night trip
Verified

8/10 Very good

Love you

This is clean room , will stay again when visit Medan next visit
Santo, 1-night trip
Verified

6/10 Good

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Philip, 1-night trip
Verified

4/10 Fair

Very bad customer service
Bernard, 3-night trip
Verified

10/10 Exceptional

Good hotel wz family friendly.

Very good for family stay
Mohd Rahman Bin, 4-night trip
Verified

8/10 Very good

전반적인 후기

아침식사 메뉴가 약간 부족하고 과일은 일부 상한 맛을 느꼈다. 샤워기 압력이 약했다. 또한 8층에 숙박했는데 옥상에서 나는 기계소리(에어컨 실외기로 추정)로 인해 잠들기가 약간 힘들었다. 기타사항은 만족한다.
룸에서 촬영한 메단시내 전경
hakhee, 3-night trip
Verified

10/10 Exceptional

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Edwin, 2-night trip
Verified

8/10 Very good

Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
2-night trip
Verified

4/10 Fair

Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Wee Beng, 6-night trip
Verified

8/10 Very good

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Mohd Rahman Bin, 2-night trip
Verified

10/10 Exceptional

Excellent hotel in great location. Very friendly staff. Food is delicious
5-night trip
Verified

8/10 Very good

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Chee Wan, 5-night trip
Verified

10/10 Exceptional

快適に過ごせました。
3-night trip
Verified

8/10 Very good

nice hotel

nice stay but didn’t get single bed
daniel, 2-night trip
Verified

10/10 Exceptional

메단 시내 호텔 추천

메단 중심지에서 다소 벗어나 있지만 그럼에도 불구하고 매우 쾌적하고 멋진 시설을 갖춘 곳입니다. 가격 대비 만족도는 최상이었어요. 저녁쯤 되면 주변에 기대할 만한 시설이 거의 없는 것은 맞습니다만.. 메단 시내 대부분이 저녁이 되면 접근성이 떨어지는 것은 사실입니다.. 즐길만한 컨텐츠가 많이 없기 때문에. 하지만 호텔만 놓고 보면 가격 대비 매우매우 훌륭합니다.
CHANSOON, 1-night trip
Verified

10/10 Exceptional

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Sari, 1-night trip
Verified

10/10 Exceptional

Great experience to stay. Brilliant staff and service
1-night trip
Verified

10/10 Exceptional

Favorite hotel in Medan
1-night trip
Verified

4/10 Fair

You can hear sound from other room and hallways. Need improve soundproof.
Paul, 2-night trip
Verified

8/10 Very good

Disappointed experience

*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
1-night trip