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Cap Vermell Grand Hotel

5.0 star property
Luxury hotel with 4 restaurants, near Torre de Canyamel

Choose dates to view prices

Photo gallery for Cap Vermell Grand Hotel

Exterior
1 bedroom, premium bedding, pillowtop beds, free minibar
Exterior
4 restaurants, breakfast, lunch, dinner served; local cuisine
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
On the beautiful beaches of Son Moll, Cap Vermell Grand Hotel offers an idyllic retreat for families and active travelers alike. Savor a Michelin-starred meal at one of the 4 on-site restaurants or unwind with yoga classes at the 24-hour gym; enjoy free full breakfast, cycling, poolside bar, Serenitas spa treatments and golfing. The helpful staff have earned top marks from previous guests.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools and indoor pool
  • Free supervised childcare
  • Free area shuttle
  • Free beach shuttle
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Steam room

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available

Why we love this property

Poolside paradise
This luxury hotel boasts 4 outdoor pools, an indoor pool, and a children's pool. A hot tub, poolside restaurant, and bar complete the aquatic oasis.
Rejuvenate at the spa
This mountain hotel offers full-service spa treatments, a hot tub, and yoga classes. Deep-tissue massages and outdoor treatment areas create a blissful escape.
Mountain luxury getaway
Surrounded by the majesty of a national park, this luxury hotel offers garden views from its restaurants. Poolside dining completes the mountain experience.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Grand Suite (Garden)

Grand Suite (Garden) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Grand Suite (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Furnished balcony
Separate sitting area
Separate dining area
Soundproofed rooms
Individually furnished
Individually decorated
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Grand Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Furnished balcony
Separate sitting area
Separate dining area
Soundproofed rooms
Individually furnished
Individually decorated
  • 100 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Resort View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite, Resort View

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Furnished balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
  • 53 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite, Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Furnished balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
  • 53 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room (Grand)

1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Room (Grand)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Furnished balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar

Presidential Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Furnished balcony
Separate sitting area
Separate dining area
Private hot tub
Soundproofed rooms
Individually furnished
  • 150 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Valley View

Junior Suite, Valley View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite, Valley View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Furnished balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air conditioning
Connecting/adjoining rooms available
  • 53 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Villa (Cap Vermell)

Luxury Villa (Cap Vermell) | Mountain view

Luxury Villa (Cap Vermell)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Furnished balcony
Separate sitting area
Separate dining area
Private pool
Private hot tub
Soundproofed rooms
  • 644 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

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  • Pool
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9.8 out of 10, Exceptional, 99 reviews
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About the neighborhood

Map
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Balearic Islands, 7589

What's nearby

  • Torre de Canyamel - 5 min drive - 4.9 km
  • Castle of Capdepera - 9 min drive - 8.4 km
  • Son Moll Beach - 11 min drive - 11.2 km
  • Cala Agulla Beach - 12 min drive - 11.9 km
  • Cala Ratjada Port - 12 min drive - 12.3 km

Getting around

  • Palma de Mallorca Airport (PMI) - 60 min drive
  • Manacor Station - 25 min drive
  • Petra Station - 32 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Restaurante Bonanza - ‬7 min drive
  • ‪Polinesyan - Cocktel Bar - ‬8 min drive
  • ‪Cova Negra - ‬6 min drive
  • ‪Isabel - ‬6 min drive
  • ‪Sa Pleta by Marc Fosh - ‬8 min drive

About this property

Cap Vermell Grand Hotel

When you stay at Cap Vermell Grand Hotel, you'll be within a 10-minute drive of Cala Agulla Beach. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Balearic, one of 4 restaurants, serves local cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 142 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
    • Free supervised childcare
DONE

Pets

    • Pets allowed (dogs only, up to 18 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite garage
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Free area shuttle
    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–11 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Lifeguard on site

What to do

  • Free beach shuttle
  • Tennis
  • Yoga classes
  • Golfing
  • Scooter/moped rentals
  • Beach nearby
  • Access to nearby indoor pool
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Snorkeling nearby

Working away

  • 8 meeting rooms
  • Conference center (2422 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Bicycle rentals
  • Beach towels
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour fitness center
  • Adjacent to a golf course
  • 4 outdoor pools
  • An indoor pool
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Tile flooring in room

Room amenities

Be entertained

  • iPad
  • LED television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Serenitas has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Balearic - This poolside restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
VORO 2*Michelin - Overlooking the garden, this fine-dining restaurant specializes in Spanish cuisine and serves dinner only. 2-star Michelin rating. Reservations are required. Open select days.
ROKA Mallorca - Overlooking the ocean and garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.
Tapas Bar - Overlooking the pool, this restaurant specializes in Spanish cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Poolside Bar - This poolside bar specializes in local and international cuisine and serves lunch and light fare. A children's menu is available. Open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 393 per vehicle (roundtrip, maximum occupancy 3)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 120.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 30 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 7:00 PM
  • The seasonal pool is open from April to October
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Park Hyatt Mallorca Hotel Capdepera
Park Hyatt Mallorca Capdepera
Park Hyatt Mallorca
Cap Vermell Grand Hotel Hotel
Cap Vermell Grand Hotel Capdepera
Cap Vermell Grand Hotel Hotel Capdepera

Frequently asked questions

Does Cap Vermell Grand Hotel offer free cancellation for a full refund?

Yes, Cap Vermell Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Cap Vermell Grand Hotel?

Yes, there are 4 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 11:00 AM to 7:00 PM.

Are pets allowed at Cap Vermell Grand Hotel?

Yes, dogs are welcome, with a maximum weight of 18 lbs per pet. There's a charge of EUR 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Cap Vermell Grand Hotel?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Cap Vermell Grand Hotel?

Yes, an airport shuttle is available. The charge is EUR 393 per vehicle roundtrip.

What are the check-in and check-out times at Cap Vermell Grand Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Cap Vermell Grand Hotel and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 4 outdoor swimming pools. Cap Vermell Grand Hotel also has an indoor pool, a 24-hour fitness center, and a sauna, as well as a garden and access to a nearby indoor pool.

Are there restaurants at or near Cap Vermell Grand Hotel?

Yes, there are 4 onsite restaurants, featuring alfresco dining, local cuisine, and garden views.

Does Cap Vermell Grand Hotel have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Cap Vermell Grand Hotel have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Cap Vermell Grand Hotel like?

Cap Vermell Grand Hotel is a short 8-minute walk from Canyamel Golf and 19 minutes' walk from Playa de Canyamel.

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Reviews

Cap Vermell Grand Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.2

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

  • Dining options were exceptional with a great variety of delicious food available. (8 reviews)
  • Breakfast was great with a wide selection of options, including fresh fruits and a variety of cooked food choices. (6 reviews)
  • The nearby beach is very nice with a free shuttle service available. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Restaurant
Service staff
Lobby
Food
Beach
Breakfast
Location
Amenities

Reviews

10/10 Exceptional

Few minor things in the room didn't work, but overall amazing.
Michael, 5-night trip

10/10 Exceptional

This is a unique experience and top quality hotel
Carlos, 4-night trip

10/10 Exceptional

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back
Alison, 7-night trip

6/10 Good

The hotel is far away from any beaches but the rooms are huge like having apartment and completely new. The food wasn't spectacular. Its inconvenient to get from your room to anywhere because of how expansive the hotel is. This was by far the newest and most luxurious hotel we stayed at over our 2 week visit to Spain. The rooms are awesome but the location of the hotel is very far from anything. The service is good but they don't really go the extra mile for 5 star experience.
Megan, 2-night trip

10/10 Exceptional

The first hotel we visited upon arriving in Mallorca was truly stunning—large and beautiful beyond expectation. However, the check-in time was not properly honored, and no compensation or measure was offered in response. That part was disappointing and made our family quite upset. Still, the beauty and comfort of the hotel quickly helped us move past those feelings. We hope the hotel management recognizes that there are a few areas that need improvement in order to leave visitors with the best possible experience
Jung, 2-night trip

10/10 Exceptional

The staff are all so kind and helpful
Diana, 3-night trip

10/10 Exceptional

Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.
Lucia, 3-night trip

10/10 Exceptional

We decided on a last minute stay after eating at Voro and it was a great choice - rooms were well appointed, service and staff excellent. Highly recommend.
Andre, 1-night trip

10/10 Exceptional

Exceptional establishment. Unbelievably clean and well kept. The grounds are immaculate and the staff takes extra care to keep them that way. Dining is superb. Rooms are very well kept, brilliantly laid out and beautifully designed.
Vincent, 3-night trip

8/10 Very good

the property was great, with beautiful rooms, nice bedding (good matrasses), clean, and usually good service. Restaurants: I only ate at Balearic and the service was reasonable but not great, the food was average and hence overpriced.
thomas, 6-night trip

10/10 Exceptional

The attention to detail by the staff is incredible. From beginning to end an unforgettable experience.
Ricardo, 3-night trip

10/10 Exceptional

Wonderful
Mylene, 4-night trip

4/10 Fair

Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.
Tashi, 4-night trip

6/10 Good

no late checkout despite asking twice and empty

great hotel, amazing brasserie, good breakfast although not great. main problem was despite asking twice for a late checkout, there was 'no availability' happy to pay but still no. online almost total availability. why not! just didn't want to.
Adam, 1-night trip

4/10 Fair

Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell. The service was impersonal and lacking generally. You might expect some service around the pool but alas… When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room. Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no. Requests for additional decaf coffee pods were ignored… The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking). The kids meals are heavily salted and don’t include any veg (even at EUR14). The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off). Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares. To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.
sophie, 7-night trip

10/10 Exceptional

Zuvorkommendes Personal. Sauberes und grosszügiges Zimmer ä.
Armin, 3-night trip

8/10 Very good

Mukava hotelli ja työntekijät, todella hyvät ravintolat. Kylpylään ei ikinä saanut varausta, aina täynnä.
Salla, 7-night trip

10/10 Exceptional

Perfekter Service, das Personal sehr aufmerksam.
Sigrid, 1-night trip

10/10 Exceptional

Excelente!
SAMY, 1-night trip

6/10 Good

If you don't speak Spanish, avoid

There was a noticeable lack of competence throughout the hotel, or perhaps many of the staff simply didn’t speak English well enough. Whether it was at breakfast—where we waited 20 minutes for a matcha latte only to be told they had run out—or at the front desk, where we requested room cleaning that never happened, the service was consistently disappointing. At the pool area, we waited 40 minutes for our food, then another 20 minutes to receive the bill, which turned out to be incorrect. The drawers in the room were dirty, and the glass we ordered never arrived. The only staff who were quick and competent were the bell boys.
Calibo, 4-night trip

10/10 Exceptional

Nice resort and family friendly
Hashem, 2-night trip

10/10 Exceptional

Top Hotel

Sehr schöne Anlage Abseits der Touristenmassen
Niklas, 3-night trip

10/10 Exceptional

What a stunning property! So clean, beautiful, amazing food and kind staff. It’s the same level as the 4 seasons!
Nicole, 2-night trip

10/10 Exceptional

10/10 would recommend this hotel to anyone who is willing to spend some money. It’s a gorgeous property, with delicious dining options. The staff were incredible. They always offered to drive us back to our room in the golf cart. I will forever think of this place! Hopefully I can return some day!
Sarah, 2-night trip

10/10 Exceptional

Loved our short break here with our Toddler
Thomas Philip John, 5-night trip