I booked a 2-night stay at this hotel through the Hotels.com app and paid the full amount up front as a non-refundable booking. When I arrived around 9 PM, I was denied entry. The front desk said they would not accept my online payment and demanded that I pay the full amount again in person. The staff member told me to cancel my non-refundable reservation and pay at the desk instead.
I contacted Hotels.com support right away, but they were unable to reach the hotel. I sat there for close to 2 hours trying to resolve it, with no help from either the hotel or Hotels.com. Eventually I gave up, booked a different hotel, and left.
I had already paid in full, yet I was turned away and left stranded late at night. This was a frustrating and unacceptable experience, and no one involved was willing to help.
DO NOT BOOK THIS HOTEL.
